Shipping & Returns

PAYMENTS AND DELIVERIES

1. Completion of a transaction on the site is only after receiving the approval from the clearing company.
2. The date of delivery will be determined only after the credit card company has approved the transaction. The contractor with the company in these terms and conditions will be any claim and / or lawsuit and / or achievement against the company.
3. The delivery of the products will be possible either by self-collection of the customer or by a courier company.
4. Orders will be sent within 14 business days (excluding Friday – Saturday, holiday eves and holidays) from the date of approval of the transaction by the clearing company.
5. The company is not responsible for delays in the delivery of the product due to reasons beyond its control: force majeure, strikes, sanctions and other technical malfunctions of the Israel Post.
6. Standard delivery time isup to 14 business days.
7. Delivery for custom jewelry orders can take up to 21 business days.
8. Shipments worldwide cost $45 (regardless of state taxation and / or expenses).
9. For express delivery please send an email to netalie.yerushalmi.jewelry@gmail.com or call +972543979324  or  +972543455342
10. Orders can be picked up from the studio by prior arrangement.

RETURNS AND EXCHANGES

1. All returns/exchanges requests will only be accepted with a valid receipt
2. Jewelry exchange will take place up to 7 business days from the date of purchase, provided that the company’s inspection finds that the product has returned properly and no use, alteration or replacement of gemstones or diamonds has been made.
3. A monetary credit will be possible upon receipt of the product within 48 hours, a cancellation fee of 5% or NIS 100 (whichever is lower). The said credit will be made within 14 business days from the date of receipt of the product to the company.
4. When purchasing a piece of jewelry that costs more than NIS 3,000, by law, it is not possible to receive a refund, but it is possible to receive a credit for the sale in the store / website.
5. Custom-made jewelry cannot be returned / exchanged for the consumer and no monetary credit has been received.
6. Custom-made jewelry or a change in existing jewelry in stock for the customer cannot be returned or exchanged.
7. Custom engagement rings cannot be returned (rings chosen by the customer for the size of the main diamond)
8. Jewelry ordered with engraving and jewelry with letter design are not refundable or exchangeable.
9. The customer may cancel the transaction within 24 hours from the date of the order (the cancellation will be made by email to the company or by phone)